FREQUENTLY ASKED QUESTIONS
Can I buy a gift certificate?
Yes, gift certificates are available for that special occasion! Simply send us an email and let us know how long of a massage therapy appointment you would like. Or let us know if it is a specialty appointment you’d prefer to purchase, such as Infant Massage & CranioSacral Therapy or Hot & Cold Stone Massage Therapy. For your convenience, we are able to take credit card payments over the phone.
What is Massage Therapy?
The practice of Massage Therapy is defined as the assessment of soft tissue and joints of the body and the treatment and prevention of physical dysfunction and pain of the soft tissue and joints by manipulation to develop, maintain, rehabilitate or augment physical function or relieve pain. (Massage Act, 1991)
Massage Therapy has been a regulated health profession since 1946. The College of Massage Therapy of BC (CMTBC) is our governing board. In order to maintain our accreditation, RMTs must take continuing education courses throughout the year designed to increase our practical (hands on) education as well as our professional development. RMTs all have liability and malpractice insurance.
The terms “Registered Massage Therapy” and “Massage Therapy” are reserved for RMTs actively registered with the CMTBC. When choosing a massage therapist, you can be confident that you are choosing a licensed therapist that is mandated to provide safe and effective health care.
Massage Therapy has been a regulated health profession since 1946. The College of Massage Therapy of BC (CMTBC) is our governing board. In order to maintain our accreditation, RMTs must take continuing education courses throughout the year designed to increase our practical (hands on) education as well as our professional development. RMTs all have liability and malpractice insurance.
The terms “Registered Massage Therapy” and “Massage Therapy” are reserved for RMTs actively registered with the CMTBC. When choosing a massage therapist, you can be confident that you are choosing a licensed therapist that is mandated to provide safe and effective health care.
What can I expect during a Massage Therapy treatment?
Your appointment will consist of an assessment portion, treatment portion, re-assessment portion and time for homecare/exercise instructions. During this time, you will also be changing out of clothes and back into clothes.
The assessment will include a chat about what you are here for, the goal of the treatment, and to obtain consent. We will be discussing the possible mechanism of injury and/or areas of discomfort and symptoms you may be experiencing. We may also include a number of special tests to further understand the pathology(issue). Range of motion testing and muscle strength testing are two such examples. We will also discuss any past injuries/surgeries that may be relevant and whether you are taking any medication that may alter our treatment. We will want to know if any systemic conditions may be influencing your symptoms as well.
The treatment portion could include any number of massage therapy techniques to aid in healing. Our therapists at Sunrise Health are trained in a wide variety of techniques:
Swedish massage, deep tissue massage, prenatal and postnatal massage, myofascial therapy, neuromuscular therapy, muscle energy techniques, visceral therapy, intra-oral TMJ massage therapy, craniosacral therapy, joint mobilization, hydrotherapy, hot or cold stone therapy, trigger point work, scar tissue mobilization, and sports massage. Any combination of these may be used during a treatment session.
Re-assessment is always done post treatment either, verbally or by redoing a special test, to confirm any changes. These will be noted in your health file.
Homecare and exercises are typically given after re-assessment. We will show you how to properly stretch and/or strengthen a specific muscle or muscles to decrease your discomfort. We may also give homecare instructions such as; proper sleeping positions, postural corrections, proper work or activity ergonomics to name a few.
The assessment will include a chat about what you are here for, the goal of the treatment, and to obtain consent. We will be discussing the possible mechanism of injury and/or areas of discomfort and symptoms you may be experiencing. We may also include a number of special tests to further understand the pathology(issue). Range of motion testing and muscle strength testing are two such examples. We will also discuss any past injuries/surgeries that may be relevant and whether you are taking any medication that may alter our treatment. We will want to know if any systemic conditions may be influencing your symptoms as well.
The treatment portion could include any number of massage therapy techniques to aid in healing. Our therapists at Sunrise Health are trained in a wide variety of techniques:
Swedish massage, deep tissue massage, prenatal and postnatal massage, myofascial therapy, neuromuscular therapy, muscle energy techniques, visceral therapy, intra-oral TMJ massage therapy, craniosacral therapy, joint mobilization, hydrotherapy, hot or cold stone therapy, trigger point work, scar tissue mobilization, and sports massage. Any combination of these may be used during a treatment session.
Re-assessment is always done post treatment either, verbally or by redoing a special test, to confirm any changes. These will be noted in your health file.
Homecare and exercises are typically given after re-assessment. We will show you how to properly stretch and/or strengthen a specific muscle or muscles to decrease your discomfort. We may also give homecare instructions such as; proper sleeping positions, postural corrections, proper work or activity ergonomics to name a few.
Will my extended health benefit plan cover Massage Therapy?
Most extended health plans cover massage therapy by an RMT. The majority of plans cover 80% or 100% up to a certain amount per calendar year. Few plans require a doctor’s note prior to treatment nowadays, but some still do.
Unfortunately, we are unable to verify your coverage for you. There are many different insurance providers and many different policies. Check online or call them directly to find out your particular coverage.
Unfortunately, we are unable to verify your coverage for you. There are many different insurance providers and many different policies. Check online or call them directly to find out your particular coverage.
Do you bill directly to Pacific Blue Cross and other extended health benefit plans?
Yes and No. We only bill directly to Pacific Blue Cross at this time. Please bring your policy # and ID # to your first appointment.
Do you accept ICBC and WCB claims?
ICBC: We welcome anyone with an ICBC claim to come in to our clinic for treatment. However, we do not bill directly to ICBC. We will issue you a receipt after your massage therapy session which can be submitted to your adjuster for reimbursement. As of April 1st 2019, ICBC has new treatment guidelines. Whether the accident is deemed your fault or not, ICBC will pay $107 for the initial session, then $80 for the next 11 sessions of massage therapy. These 12 sessions need to be done within 12 weeks of the date of the accident. The remaining amount paid for a massage therapy treatment can be submitted to your extended health plan.
When booking your initial ICBC appointment online, please include your adjuster’s contact information, your claim # and the date of the accident on the intake form. If this is a subsequent visit, please put this information in the "notes" section when booking. If you have a doctor's referral, please bring it in for us to copy for your case file.
WCB: We currently do not bill to WCB directly. Check with your adjuster to find an RMT that accepts these claims.
When booking your initial ICBC appointment online, please include your adjuster’s contact information, your claim # and the date of the accident on the intake form. If this is a subsequent visit, please put this information in the "notes" section when booking. If you have a doctor's referral, please bring it in for us to copy for your case file.
WCB: We currently do not bill to WCB directly. Check with your adjuster to find an RMT that accepts these claims.
Do you accept MSP claims?
MSP: Direct billing can be done on your behalf. *Please note these services can only be booked with Stephanie Wilcott, RMT.
MSP benefits are only for individuals with a Status Card and people earning less than $42,000 per year. MSP pays $23.00 per treatment, up to 10 treatments in a calendar year. When paying for your massage therapy session, you will pay the cost of a session minus the $23.00. Your care card number and birthdate are required for us to verify your coverage. Please call us with this information prior to booking your initial appointment.
MSP benefits are only for individuals with a Status Card and people earning less than $42,000 per year. MSP pays $23.00 per treatment, up to 10 treatments in a calendar year. When paying for your massage therapy session, you will pay the cost of a session minus the $23.00. Your care card number and birthdate are required for us to verify your coverage. Please call us with this information prior to booking your initial appointment.